Very disappointed with Samsung
NiaM
8/17/2021
this product lasted only 4 years then began to trip the circuit breaker after running for 10 sec. also had a slight smell. i am very disappointed with samsung. on the same day, i bought a samsung refrigerator and both have had issues.
seems they should be problem-free for longer than this.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Quit Working after 18 months
jccookie36
8/12/2021
the idea of the power grill was what sold me on this model. i was very disapponted. i tried to toast a couple pieces of garlic bread, it took almost 10 min. i was able to start my oven broiler, toast the bread and was done in under 5 min. it took twice as long to heat things as my previous microwave. the entire microwave died at 18months. we had a repair tech look at it, it would cost more than a new one to repair. not a good item. the cheap 79.00 microwave from walmart has lasted longer and cooked better.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
its great
samsung fan
3/26/2021
just not having to wipe the fingerprints off fifty times a day makes the perfect microwave even better
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great features
Ms B
2/27/2021
I bought this microwave 3 months ago and I am so glad I did! I needed to free up counter space the powergrill feature is wonderful. I was worried about other reviews saying they had problems with it automatically turning on and constant beeping, however I have not experienced any issues so far.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great appearance
Doc1
2/24/2021
Happy with aesthetic aspect of microwave as well as functionality and efficiency
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
extremely disappointed
redtop
2/8/2021
i am very disappointed with my purchase of samsung powergrill. expensive and faulty manufacturing. turns on randomly which is a fire hazard. also the vent option turns on high randomly and wakes me up in the night. i have always purchased samsung products but i am reconsidering my options for the future.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Appealing design
CCkronlu
11/13/2020
Just upgraded all of our appliances from white kenmore products. Very pleased with this model so far. Has only been a week so don't hold me to it.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Best Microwave I ever owned
Jgiuliano63
11/12/2020
The microwave we had was cooking the food on defrost cycle so I looked for a replacement and decided to try this one out. I was not disappointed it works great on everything I have tried with it. So many features and all work perfect!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Many Problems
Blee
9/22/2020
i've owned this model for a little over 3 years. starting a little over a year into owning i started having issues.
i've lost count of the number of times it has beeped as if someone touched the number pad. as other have stated the screen shows the number "7" with "press start of ok" scrolling after. it has started the vent fan on high several times, and at others refuses to accept inputs from the control panel.
the vent fan blows loudly and there is copious amounts of air coming from the exit, but i still haven't figured out where the air is coming from. it sure isn't the vent intakes underneath.
the only reason i gave it 2 stars is that i love the powergrill function for reheating pizza.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Highly defective model, don't waste your money
ROBERT BARTNICK
7/20/2020
shortly after the warranty expired on this, it started experiencing severe mechanical malfunctions. at random, it would automatically start entering 7s by itself, and then prompt you to hit 'start or ok'. i've woken up in the middle of the night to it running by itself. it also has turned on the vent at high speed or the light by itself.
i'm now in the middle of a kitchen remodel, and have to go purchase a new microwave so that this one doesn't start a fire.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Broken After Only 2 Plus Years
PETER FIORENTINO
7/6/2020
i purchased $10,000.00 worth of samsung appliances in summer 2018. i like yhe look and technology. this microwave would run error codes, beep, and have phantom turn ons. yesterday it tripped the breaker numerous times in my home which is dedicated to only microwave. then it blew one of the fuses. now it only blows fuses and does noy work at all. microwaves should last much longer than this one did. still looks new. but doesnt work.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Broken After Only 2 Plus Years
PETER FIORENTINO
7/6/2020
i purchased $10,000.00 worth of samsung appliances in summer 2018. i like yhe look and technology. this microwave would run error codes, beep, and have phantom turn ons. yesterday it tripped the breaker numerous times in my home which is dedicated to only microwave. then it blew one of the fuses. now it only blows fuses and does noy work at all. microwaves should last much longer than this one did. still looks new. but doesnt work.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Broken After Only 2 Plus Years
PETER FIORENTINO
7/6/2020
i purchased $10,000.00 worth of samsung appliances in summer 2018. i like yhe look and technology. this microwave would run error codes, beep, and have phantom turn ons. yesterday it tripped the breaker numerous times in my home which is dedicated to only microwave. then it blew one of the fuses. now it only blows fuses and does noy work at all. microwaves should last much longer than this one did. still looks new. but doesnt work.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Random self operation
EBEB
6/29/2020
the microwave randomly turns on vent on it's own, beeps with random selection.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
ME21F707MJT
Phil
6/17/2020
i bought this unit exactly 5 years ago - 6/21/2015.
while the microwave actually still works, the (below) stove light button (capacitive touch like this model) and the range top venting button no-longer works. after spending $90 to have a certified repair person inspect and tell me he doesn't know why they don't work and suggest to maybe buy a new door - he's guessing. a new door is $299- really? i have a samsung stove, washer/dryer etc. wish the quality was better. now will go with more likely a whirlpool given samsung rated so low on predicted reliability by consumer reports. expected it to last more than 5 years!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Didn't last long
KIM HENLEY
6/11/2020
mine quit working properly right out of the warranty period. i called for support & got nowhere. sadly i replaced a perfectly good ge one that worked wonderful for probably 15 years.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
If you like the Numbers 77:77.......
Tim3
5/16/2020
same problems as everyone else. bought this 03-2016, as of 10-19 the :07 comes on automatically, beeps 24 hours a day, fan has now started turning on by itself. do not buy!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Possessed microwave like others have stated
PoliceWife
2/25/2020
baked potato option throwing an error code, then random beep and the number 7 would appear, the screen would read 77:77 and turn on and run, the vent will go on, and not go off.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Failed right after warranty expired
sonnypsu
1/17/2020
do not buy. failed just over a year old. site won't let me post the real review
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Electronic Problems
a1k1
1/11/2020
after the 1 year warranty expired microwave started inputting 7's into the timer on its own. the fan will turn on by itself, and now it has started making unusually buzzing noises while cooking.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Does not grill
Lori
12/20/2019
the 2nd repair man just left, grill not even able to cook bacon. microwave works but grill does not gook, brown or grill.
gave up on chicken breasts after 45 min
going to have this replaced asap
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Been good to us!
Tyrone
10/11/2019
we use this microwave daily. both of my kids use the grill function so much that they are experts. it was a great purchase and would do so again in a heartbeat.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
HORRIBLE MICROWAVE
HEATHERH
9/14/2019
just after the warranty ended, the microwave vent fan turns on automatically, 77:77 displays constantly.cooks by itself. we have to plug out the unit when not in use fearing we have a house fire.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Features
Fire Chief
8/28/2019
We bought all new Samsung Products when we remodeled our kitchen. Shortly after we bought this Microwave we started having the same issues as others have. Started with 7 being a pressed then Fan randomly turning on and not wanting to turn off, to after 77:77 it would turn on and start cooking by itself. Service call was placed and entire door was replaced and couple months passed and it started again. It would stop if we used the Eco Mode. Until about 6 months after the repair we were woken up at 0445hrs to the sound of the Fan being on and the Microwave cooking cookies that were left in the there, and the Smoke detectors activating. It turned it self on from the Eco mode and cooked the cooked cookies to a charcoal state. Filled the house up with smoke, we had to paint everything to get rid of the smoke smell.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
BROKEN
w23587ghisdjg
7/13/2019
none of the buttons work, unless you press it at least 10 times, and use a tool to press it. what a rip off. this microwave is less than 2 years old.
what a waste.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
DO NOT BUY THIS MICROWAVE!
navynerd
7/9/2019
it beeps throughout the day with a "7", then it will say "press ok or start". the vent will not pull the air up, even on the high setting. the buttons a difficult to push. i would write more, but....
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Samsung make awful appliances!!!
DJBlades58
6/17/2019
microwave should be a recall!!! so many people with the same "mind of its own" issues. beep and hits 7 as well as turns on the vent fan randomly.
poor designs and poor quality.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Weak Fan
Barry1012
5/2/2019
For an over the stove microwave the fan is almost useless. It will not pull any steam or smoke unless it is directly under the unit and even then it isn't that good.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Nice look and features, glitchy electronics
AndyH
2/28/2019
I don't usually do reviews as at the onset products always seem to be the best , but when you start having issues that is the real test. Samsung just doesn't make good appliances, my unit is 2 yrs old and makes weird noises sometimes and engages to a 7 second timer randomly which makes the unit beep to get attention to clear it. I only got because it matched the range which I am not questioning if I made the right decision there too.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappointed
Agonza
2/15/2019
Always happy with my phones decided to try the appliances and all of them have one or two replacement part. The door of the microwave was replaced due to some faulty digital display.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ghost in the Machine
JB86
11/25/2018
I bought this November of 2016. Within 6 months we started getting error messages (don't recall which ones in hindsight). Samsung called a tech out to fix it and was told that we'll sometimes need to unplug the microwave so that it could re-set itself. Really? I have to climb on top of my countertop to where the plug-in is to unplug and re-set? After warranty expired (12 months), the error messages started to appear with greater frequency. Samsung would not support, despite previous issue noted above. Very unhappy with this product, and absolutely would not recommend it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Low Quality Product, Bad Warranty
chrisl78
11/20/2018
As many have mentioned, this automatically presses the number "7" due to a bad circuit board function. Stay away. Warranty is only a year, extended warranty is too expensive.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Starts by itself
Recall this product
10/8/2018
It starts by itself, sometimes heating, sometimes the fan. screw handle for the door handle burned and door handle came off.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Would not buy again.
Colorado Native
7/24/2018
We bought the microwave to replace an older one that still worked but wanted the stainless steel. Soon after the warranty expired the microwave would at random times self select 7 seconds and then scroll "press start or ok". It continues to do this a year after it started. I hate this microwave for this very reason. In fact as I type this it just select 7 seconds.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Don't buy!
t_stp
7/12/2018
I bought one of these 18 months ago and within the first few months the small plastic piece that is supposed to turn the carousel slipped down into the body or the unit. I called for warranty repair and they sent someone out and fixed it. Within a year of that the spindle broke again. It's a design flaw and they didn't respond to my call to do something. I've been reading the other reviews and the control board sounds like it's bad too.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Don't buy this
Awedenver
6/10/2018
The touch panel started beeping within months of buying it and the screen shows a 7. Was extremely difficult to get a repair man to come as there is only one "authorized" repair company in the area. Finally had the repair completed and the problem came back.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
This looks great with the convection Chef Collection range but controls are non-existent
MissyMac
3/11/2018
We purchased this mainly to compliment our Chef Collection range. It looks great. However, very soon (<2 months) after installation we noticed that the touch screen controls would not respond consistently. Now, it is voodoo to get anything other than the +30 sec button and cancel to operate. I'm not sure I want to spend the money on a repair person as I live in the middle of nowhere but I also don't want to buy another microwave and have it not match our kitchen suite. I have read that Samsung doesn't think that this touch screen operation is a big deal and will not deal with customer complaints regarding this issue. So all-in-all, disappointed with Samsung. Stick to electronics, Samsung...except for electronic components of appliances. The irony isn't lost on me...
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Looks great, buttons fail to work very quick
Lasttimeshopper
9/23/2017
It has really good power, looks great, but the "buttons" started giving me problems w/in a year, and now at 2 years in - its a paperweight.
Stay away from this one.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Absolute Junk
jbwcville
9/8/2017
As several owners have mentioned on this site, and many more on Lowes and Home Depot's websites, this microwave has a major issue with the keypad and display. At first I thought we were doing something wrong, but we weren't. This microwave is just junk. Ours like to remind us on a regular basis to continue a heating cycle, when we haven't touched it. Ours prefers 7 and 9 second cycles. It also randomly turns the exhaust fan on when no one is near it. The keys on the keypad are EXTREMELY difficult to push, which I would bet has some connection to the spontaneous reminders. I can't prove this though, because Samsung refuses to acknowledge that there is a documented failure with this model. Because my unit was 12 DAYS out of warranty, they won't touch it. So thanks Samsung. I'll chalk this issue and the washing machine recall from 2016 as the reason I won't consider Samsung products again. GET YOUR QUALITY BACK TO THE WAY IT USED TO BE!!!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
microwave keeps showing number 7 and telling me to finish cooking
needHelp23
7/6/2017
The microwave randomly (ALL DAY) tells me to to cook and it defaults to 7 seconds. this happened from the day it was installed and before I even hit any buttons on the screen
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
best microwave I could find
Keithio
5/15/2017
It does everything I wanted. My only issue is I wish the Grill could do a broil type setting.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice design
JamieA
4/28/2017
Easy to us and looks great. I would recommend this to anyone
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great features.
Mcoldtimer
4/24/2017
So far delightful. So many features that it will take a while to use them all.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Horrible ventilation
Alwayscooking
4/15/2017
If you buy this just for the microwave you will be ok, but overpaying for a microwave. If you need it for the fan and ventilating for cooking don't buy it. I was sold on the strength of the vent, but it barely pulls in air and constantly have a house kitchen with a smiley haze.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Microwave
Stevos
4/12/2017
I purchased this item today, installed very easily and have already made 3 meals in it. The power grill feature is by far a must have for everyone now.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Giving it a second chance
Medny
4/12/2017
This is my second one this month first one broke in two weeks. Didn't register right away had to return. Fingers crossed my other Samsung microwave lasted along time 10 + years.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Microwave that does what it wants can't be fixed in S.W. Florida
VMH7
4/10/2017
Purchased this microwave July 2016 and had on going issues with display problems as if you started to enter a time but stopped. Also the exhaust fan turns on by itself on high speed during all hours including the last time at 4:28 am waking up the whole house. (See similar complaints in reviews)
Numerous calls to Samsung resulted in the same frustrating situation, you receive a repair ticket number then a call a few days later that it was cancelled. Samsung said it doesn't have any repair company in S.W. Florida that can repair this defective microwave and they will not replace it with a new one but only refund my money minus the cost of my extended warranty thru hhgregg and the discounted price of buying five appliances at once!
I purchases five Samsung Appliances at one time and had problems with each one.
How does a company sell a product that they can't repair ?
I'm stuck with a Dryer that doesn't dry cloths on automatic settings, a recalled washer and a microwave that does what it wants.
I WILL NEVER EVER PURCHASE A SAMSUNG PRODUCT AGAIN!!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
A grill in a microwave!
NanaEv
3/30/2017
Those 'doggy bag' leftovers --- sure they got warmed up, but were always limp and soggy. This microwave has a grill that actually crisps up those leftovers, as well as grill certain things like a broiler! It's roomy, but if your dish overextends - just turn off the turntable. Lots of options, such as defrost, add 30 sec., power grill, etc., make this unit easy to use while accomplishing many different cooking tasks. I am very excited about this new generation kitchen helper!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Installation template useless
Jim494
3/24/2017
The upper cabinet template is not accurate. The holes for upper bolts are 3/4" to 1" off. The power supply cord hole is on the wrong side. The instructions for converting the blower motor vent to the front very confusing and required moving wires to install. The microwave is good. However, the popcorn setting burns the popcorn. The Control panel is not user friendly. No user manual provider. I had to go online and download and print the 40 page document. To figure out how to do do different things it requires using the option button and then looking up what number is required. The kitchen timer only beeps 3 quick notes then goes off and the timer goes back to the normal clock time. If you are not near it to hear the quick beeps then you will not know the timer is done. Installation of the charcoal filter not clear from the manual. Also, in order to replace the filter, which is required every 6 months, the front grill must be removed! Grill cooking is no faster that grilling with an oven.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
SO MUCH MORE than just a microwave!
Sewingmama
3/1/2017
Just had this installed. While we are still in the process of discovering & learning the "what & how's" of this new microwave, I am already more than impressed! Really excited to find out just how much cooking can really be done in it. WOW - what a product this appears to be!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
